Help & FAQ

Every price is the live per-gram metal rate × the net weight of the piece, plus transparent making charges and GST. There are no hidden markups — the breakup is shown on every product.

In-stock pieces ship in insured, tracked transit; you receive an AWB and can follow each status update from your account. Made-to-order pieces show their timeline at checkout.

Yes — every dispatch is fully insured in transit until it reaches you.

You pay a fixed instalment each month. Every instalment is rate-stamped into your passbook at that day’s gold rate, so you always know exactly how many grams you have saved.

By regulation, a scheme runs for at most 365 days and each instalment is capped at ₹15,000. These limits are enforced automatically.

Yes — your rate-stamped passbook in the account section shows every instalment, the rate it was stamped at, and your running gold balance.

A convenient way to buy and accumulate gold by value, stored against your account, for gifting and small savings. Digital gold is offered for convenience and gifting — it is not a regulated investment product.

You can lock today’s gold rate for a future purchase, protecting yourself against a rise before you buy.

Yes. The buyback estimator shows a transparent, deduction-based value up front; the final figure is confirmed after the store inspects the item.

Old gold can be exchanged against a new purchase at the counter — see the store’s exchange terms.

Yes — pieces carry a BIS HUID hallmark. You can verify the six-character HUID stamped on the item.

Diamond and gemstone pieces come with their certification; details are shown on the product.

Secure online payment at checkout, and cash/card/UPI at the store counter.

KYC is required for certain savings and higher-value flows. Your documents are stored privately and used only for the stated purpose, with your consent (DPDP).